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1. Foundations of library services : an introduction for support staff / Hali R. Keeler.

by Keeler, Hali R.,, 1952-

Call number: Z670 K395 2016 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : Rowman & Littlefield, [2016]Availability: Items available for loan: ODI General Collection (1).

2. Library service design : a LITA guide to holistic assessment, insight, and improvement / Joe Marquez and Annie Downey.

by Marquez, Joe,, 1970- author. | Downey, Annie,, 1974- author.

Call number: Z711 M367 2016 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : Rowman & Littlefield, [2016]Availability: Items available for loan: ODI General Collection (1).

3. Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

by VanDuinkerken, Wyoma, author. | Kaspar, Wendi Arant, author.

Call number: Z711 .V363 2015 eb Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.Copyright date: 2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available

4. New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett.

by Doucett, Elisabeth, author.

Call number: Z678 D58 2015 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : ALA Editions, An imprint of the American Library Association, 2015.Availability: Items available for loan: ODI General Collection (1).

5. The library innovation toolkit : ideas, strategies, and programs / edited by Anthony Molaro and Leah L. White ; foreword by R. David Lankes.

by Molaro, Anthony, editor. | White, Leah L., editor. | Lankes, R. David,, 1970- writer of foreword.

Call number: Z678 L463 2015 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015.Availability: Items available for loan: ODI General Collection (1).

6. Information services today : an introduction / edited by Sandra Hirsh.

by Hirsh, Sandra,, 1965-

Call number: Z678 I515 2015 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : Rowman & Littlefield, 2015.Copyright date: ©2015Availability: Items available for loan: ODI General Collection (1).

7. Mobile devices : a practical guide for librarians / Ben Rawlins.

by Rawlins, Ben,, 1982-

Call number: Z680.5 R39 2015 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : Rowman & Littlefield, [2015]Availability: Items available for loan: ODI General Collection (1).

8. Research strategies : finding your way through the information fog / William B. Badke.

by Badke, William B.,, 1949-

Call number: Z710 B23 2014 Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Bloomington, IN : IUniverse, Inc., 2014.Other title: Finding your way through the information fog.Availability: Items available for loan: ODI General Collection (1).

9. Useful, Usable, Desirable : Applying User Experience Design to Your Library / Aaron Schmidt and Amanda Etches.

by Schmidt, Aaron,, 1978- | Etches, Amanda,, 1975-

Call number: Z678 S36 2014 Edition: First edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2014.Availability: Items available for loan: ODI General Collection (1).

10. LETTING GO of LEGACY SERVICES : Library Case Studies / edited by Mary Evangeliste and Katherine Furlong.

by Evangeliste, Mary, editor. | Furlong, Katherine, editor.

Call number: Z678 L43 2014 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : ALA Editions, An imprint of the American Library Association, 2014.Availability: Items available for loan: ODI General Collection (1).

11. Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.

by McDonald, Courtney Greene.

Call number: Z711 M395 2014 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : Association of College and Research Libraries, a division of the American Library Association, 2014.Availability: Items available for loan: ODI General Collection (1).

12. Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina.

by Harmon, Charles,, 1960- | Messina, Michael.

Call number: Z711 C88 2013 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : The Scarecrow Press, Inc., 2013.Availability: Items available for loan: ODI General Collection (1).

13. The handheld library : mobile technology and the librarian / Thomas A. Peters and Lori Bell, editors.

by Peters, Thomas A.,, 1957- editor of compilation. | Bell, Lori,, 1960- editor of compilation.

Call number: Z680.5 H36 2013 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, 2013.Availability: Items available for loan: ODI General Collection (1).

14. Mobile library services : best practices / edited by Charles Harmon, Michael Messina.

by Harmon, Charles,, 1960- | Messina, Michael.

Call number: Z680.5 M63 2013 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham, Md. ; Toronto : Scarecrow Press, c2013.Availability: Items available for loan: ODI General Collection (1).

15. The Best 100 Free Apps for Libraries / [edited by] Jim Hahn.

by Hahn, Jim,, 1979-

Call number: Z680.5 B47 2013 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : The Scarecrow Press, Inc., 2013.Other title: Best one hundred free apps for libraries.Availability: Items available for loan: ODI General Collection (1).

16. Transforming Libraries, Building Communities : The Community-Centered Library / Julie Biando Edwards, Melissa S. Robinson, Kelley Rae Unger.

by Edwards, Julie Biando. | Robinson, Melissa S.,, 1983- | Unger, Kelley Rae,, 1978-

Call number: Z716.4 E39 2013 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham : The Scarecrow Press, Inc., 2013.Availability: Items available for loan: ODI General Collection (1).

17. Using mobile technology to deliver library services : a handbook / Andrew Walsh.

by Walsh, Andrew (Andrew P.)

Call number: Z680.5 W35 2012 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Lanham, MD : Scarecrow Press, 2012.Availability: Items available for loan: ODI General Collection (1).

18. Engaging in evaluation and assessment research / Peter Hernon, Robert E. Dugan, and Danuta A. Nitecki.

by Hernon, Peter. | Dugan, Robert E.,, 1952- | Nitecki, Danuta A.

Call number: Z678.85 H46 2011 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Santa Barbara, Calif. : Libraries Unlimited, c2011.Availability: Items available for loan: ODI General Collection (1).

19. The learning commons [electronic resource] : seven simple steps to transform your library / Pamela Colburn Harland.

by Harland, Pamela Colburn. | Gale Group.

Call number: Z675.S3 H38 2011eb Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Santa Barbara, California : Libraries Unlimited, 2011.Online access: Available via Gale Virtual Reference Library. Click here to access Availability: No items available

20. Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.

by Hernon, Peter. | Altman, Ellen.

Call number: Z711 H45 2010 Edition: 2nd ed.Material type: Text Text; Format: print ; Nature of contents: biography; Literary form: Not fiction Publisher: Chicago : American Library Association, 2010.Availability: Items available for loan: ODI General Collection (1).

21. Assessing information needs : managing transformative library services / Robert J. Grover, Roger C. Greer and John Agada.

by Grover, Robert,, 1942- | Greer, Roger C.,, 1928- | Agada, John.

Call number: Z678 G75 2010 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Santa Barbara, Calif. : Libraries Unlimited, c2010.Availability: Items available for loan: ODI General Collection (1).

22. Introduction to library public services / G. Edward Evans and Thomas L. Carter.

by Evans, G. Edward,, 1937- | Carter, Thomas L.

Call number: Z711 B63 2009 Edition: 7th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Westport, Conn. : Libraries Unlimited, 2009.Availability: Items available for loan: ODI General Collection (1).

23. The customer-focused library [electronic resource] : re-inventing the library from the outside-in / Joseph R. Matthews.

by Matthews, Joseph R. | ebrary, Inc.

Call number: Z731 .M339 2009eb Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Santa Barbara, Calif. : Libraries Unlimited, c2009.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available

24. The evaluation and measurement of library services / Joseph R. Matthews.

by Matthews, Joseph R.

Call number: Z678.85 M378 2007 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Westport, Conn. : Libraries Unlimited, 2007.Availability: Items available for loan: ODI General Collection (1).

25. Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk.

by Casey, Michael E.,, 1967- | Savastinuk, Laura C.,, 1979-

Call number: Z678 C35 2007 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Medford, N.J. : Information Today, c2007.Other title: Library two point zero.Availability: Items available for loan: CB General Collection (1), LP General Collection (1), NK General Collection (1), NW General Collection (1), ODI General Collection (1).

26. Measuring library performance : principles and techniques / Peter Brophy.

by Brophy, Peter,, 1950-

Call number: Z678.85 B76 2006 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Facet, 2006.Availability: Items available for loan: ODI General Collection (1).

27. Creating the customer-driven library : building on the bookstore model / Jeannette Woodward.

by Woodward, Jeannette A.

Call number: Z716.3 W66 2005 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2005.Availability: Items available for loan: ODI General Collection (1).

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