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1. Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers.

by Summers, Donna C. S.

Call number: HD62.15 S85 2009 Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009Availability: Items available for loan: NR General Collection (1), ODI General Collection (1), PB General Collection (1), SK General Collection (1), UB General Collection (1), UD General Collection (1), YL General Collection (1).

2. The theory and practice of change management / John Hayes.

by Hayes, John,, 1943-

Call number: HD58.8 H39 2010 Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Basingstoke [England] ; New York, N.Y. : Palgrave Macmillan, 2010Availability: Items available for loan: NR General Collection (1), ODI General Collection (1).

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