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1. Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers.

by Summers, Donna C. S.

Call number: HD62.15 S85 2009 Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009Availability: Items available for loan: NR General Collection (1), ODI General Collection (1), PB General Collection (1), SK General Collection (1), UB General Collection (1), UD General Collection (1), YL General Collection (1).

2. The balanced scorecard : translating strategy in to action / Robert S. Kaplan, David P. Norton.

by Kaplan, Robert S. | Norton, David P.,, 1941-

Call number: HD56 K35 1996 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : Harvard Business School Press, c1996Availability: Items available for loan: CB General Collection (1), ODI General Collection (1), YL General Collection (1).

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