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1. The effective public manager : achieving success in a changing government / Steven Cohen, William Eimicke, Tanya Heikkila.

by Cohen, Steven,, 1953- | Eimicke, William B. | Heikkila, Tanya.

Call number: JF1351 C574 2008 Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass, c2008.Availability: Items available for loan: ODI General Collection (1).

2. Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald Brand.

by Cohen, Steven,, 1953- | Brand, Ronald,, 1928-

Call number: JF1411 C6 Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass, c1993.Availability: Items available for loan: ODI General Collection (1).

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