STOU Library catalog › Results of search for 'an:"36884"'

	1.	Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton. by Ford, Robert C. \| Sturman, Michael C. \| Heaton, Cherrill P. Call number: TX911.3.M27 F67 2012 Material type: Text; Format: print ; Literary form: Not fiction Publisher: Clifton Park, NY : Delmar Learning, 2012Availability: Items available for loan: ODI General Collection (1). Place hold Add to your cart (remove)
	2.	Organization theory : an integrative approach / Robert C. Ford, Barry R. Armandi, Cherrill P. Heaton. by Ford, Robert Clayton,, 1945- \| Armandi, Barry R. \| Heaton, Cherrill P. Call number: HD31 F62 Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper & Row, c1988Availability: Items available for loan: ODI General Collection (2). Place hold Add to your cart (remove)
	3.	Principles of management : a decision-making approach / Robert C. Ford, Cherrill P. Heaton. by Ford, Robert Clayton,, 1945- \| Heaton, Cherrill P. Call number: HD30.23 F6 Material type: Text; Format: print ; Literary form: Not fiction Publisher: Reston, Va. : Reston Pub. Co., c1980Availability: Items available for loan: ODI General Collection (1). Place hold Add to your cart (remove)

STOU Library