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1. Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.

by Ford, Robert C. | Sturman, Michael C. | Heaton, Cherrill P.

Call number: TX911.3.M27 F67 2012 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Clifton Park, NY : Delmar Learning, 2012Availability: Items available for loan: ODI General Collection (1).

2. Organization theory : an integrative approach / Robert C. Ford, Barry R. Armandi, Cherrill P. Heaton.

by Ford, Robert Clayton,, 1945- | Armandi, Barry R. | Heaton, Cherrill P.

Call number: HD31 F62 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper & Row, c1988Availability: Items available for loan: ODI General Collection (2).

3. Principles of management : a decision-making approach / Robert C. Ford, Cherrill P. Heaton.

by Ford, Robert Clayton,, 1945- | Heaton, Cherrill P.

Call number: HD30.23 F6 Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Reston, Va. : Reston Pub. Co., c1980Availability: Items available for loan: ODI General Collection (1).

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