TY  - BOOK
AU  - Cohen,Steven
AU  - Brand,Ronald
TI  - Total quality management in government: a practical guide for the real world 
SN  - 1555425399 (alk. paper)
AV  - JF1411 C6
U1  - 350.007/8 
PY  - 1993///
CY  - San Francisco : 
PB  - Jossey-Bass, 
KW  - Public administration
KW  - Total quality management
N1  - Includes bibliographical references (p. 217-221) and index
ER  -