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Library services for online patrons : a manual for facilitating access, learning, and engagement / Joelle E. Pitts, Laura Bonella, Jason M. Coleman, and Adam Wathen, editors.

Contributor(s): Pitts, Joelle E., editor. | Bonella, Laura, editor. | Coleman, Jason M., editor. | Wathen, Adam, editor.
Call number: Z711.2 L336 2019 Material type: TextTextPublisher: Santa Barbara, California ; Denver, Colorado : Libraries Unlimited, an imprint of ABC-CLIO, LLC [2019]Description: xii, 200 pages : illustrations ; 24 cm.Content type: text | still image Media type: unmediated Carrier type: volumeISBN: 9781440859526 (pbk.) ; 9781440859533 (ebk.) (Invalid ISBN) Other title: Manual for facilitating access, learning, and engagement.Subject(s): Library orientation -- Web-based instruction | Information literacy -- Web-based instruction | Online library catalogs -- User education | Online information services | Reference services (Libraries) -- Information technologyDDC classification: 025.5/6
Contents:
Chapter one: Taking stock of your library -- Chapter two: Learn about your patrons and set goals to serve them -- Chapter three: Inclusive design -- Chapter four: Reference for online patrons -- Chapter five: Instruction for online patrons -- Chapter six: Embedded librarianship -- Chapter seven: Relationship building -- Chapter eight: Marketing services for online users -- Chapter nine: Advocating for your online users -- Chapter ten: Online access to public library services.
Summary: "A practical blueprint for improving online services for library patrons who learn, study, and research online"-- Provided by publisher.
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Item type Location Location Call number Copy number Barcode Status Date due
10000 General Book General Book ODI General Collection
ODI General Collection Z711.2 L336 2019 (Browse shelf) 1 1000531234 Checked out 18/11/2020

Includes bibliographical references (pages [181]-185) and index.

Chapter one: Taking stock of your library -- Chapter two: Learn about your patrons and set goals to serve them -- Chapter three: Inclusive design -- Chapter four: Reference for online patrons -- Chapter five: Instruction for online patrons -- Chapter six: Embedded librarianship -- Chapter seven: Relationship building -- Chapter eight: Marketing services for online users -- Chapter nine: Advocating for your online users -- Chapter ten: Online access to public library services.

"A practical blueprint for improving online services for library patrons who learn, study, and research online"-- Provided by publisher.

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