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Library service design : a LITA guide to holistic assessment, insight, and improvement / Joe Marquez and Annie Downey.

By: Marquez, Joe,, 1970- author.
Contributor(s): Downey, Annie,, 1974- author.
Call number: Z711 M367 2016 Material type: TextTextSeries: Library Information Technology Association (LITA) guides.Publisher: Lanham : Rowman & Littlefield, [2016]Description: xviii, 136 pages : Illustrations ; 23 cm..Content type: text Media type: unmediated Carrier type: volumeISBN: 9781442263840 (pbk. : alk. paper)Subject(s): Public services (Libraries) | Public services (Libraries) -- Evaluation. | Library planning.DDC classification: 025.5
Contents:
The case for service design in libraries, or libraries as systems -- What is service design? -- Service design, in practice -- Tools and techniques -- Adapting service design to your library -- Looking forward.
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Item type Location Shelving location Call number Copy number Barcode Status Date due
10000 General Book General Book ODI General Collection
ODI General Collection Z711 M367 2016 (Browse shelf) 1 1000514958 Available

Includes bibliographical references and index.

The case for service design in libraries, or libraries as systems -- What is service design? -- Service design, in practice -- Tools and techniques -- Adapting service design to your library -- Looking forward.

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