Normal view MARC view ISBD view

The virtual reference desk : creating a reference future / edited by R. David Lankes ... [et al.].

Contributor(s): Lankes, R. David.
Call number: Z711.45 V572 2006 Material type: TextTextSeries: The virtual reference desk series.Publisher: New York : Neal-Schuman Publishers, c2006Description: xiii, 226 p. : ill. ; 23 cm.ISBN: 1555705553 (pbk. : alk. paper)Subject(s): Electronic reference services (Libraries) | Reference services (Libraries) -- Information technology | Reference librarians -- Effect of technological innovations on
Contents:
Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene -- Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford -- Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner -- Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde -- Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye -- Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Scott Nicholson and R. David Lankes -- Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen -- Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres -- Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Kathryn Robinson -- Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk.
Tags from this library: No tags from this library for this title. Log in to add tags.
    average rating: 0.0 (0 votes)
Item type Location Location Call number Copy number Barcode Status Date due
20000 General Book General Book CB General Collection
CB General Collection Z711.45 V572 2006 (Browse shelf) 1 1000410332 Available
30000 General Book General Book LP General Collection
LP General Collection Z711.45 V572 2006 (Browse shelf) 1 1000419270 Available
40000 General Book General Book NK General Collection
NK General Collection Z711.45 V572 2006 (Browse shelf) 1 1000428719 Available
60000 General Book General Book NR General Collection
NR General Collection Z711.45 V572 2006 (Browse shelf) 1 1000402467 Available
50000 General Book General Book NW General Collection
NW General Collection Z711.45 V572 2006 (Browse shelf) 1 1000437009 Available
10000 General Book General Book ODI General Collection
ODI General Collection Z711.45 V572 2006 (Browse shelf) 1 1000192164 Available
70000 General Book General Book PB General Collection
PB General Collection Z711.45 V572 2006 (Browse shelf) 1 1000446534 Available
80000 General Book General Book SK General Collection
SK General Collection Z711.45 V572 2006 (Browse shelf) 1 1000455003 Available
90000 General Book General Book UB General Collection
UB General Collection Z711.45 V572 2006 (Browse shelf) 1 1000465349 Available
100000 General Book General Book UD General Collection
UD General Collection Z711.45 V572 2006 (Browse shelf) 1 1000473483 Available
110000 General Book General Book YL General Collection
YL General Collection Z711.45 V572 2006 (Browse shelf) 1 1000482994 Available

Includes bibliographical references and index.

Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene -- Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford -- Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner -- Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde -- Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye -- Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Scott Nicholson and R. David Lankes -- Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen -- Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres -- Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Kathryn Robinson -- Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk.

There are no comments for this item.

Log in to your account to post a comment.
    สถิติผู้เข้าชมเว็บไซต์ : Free Hit Counter