Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.
By: Ford, Robert C.
Contributor(s): Sturman, Michael C. | Heaton, Cherrill P.
Call number: TX911.3.M27 F67 2012 Material type: 
TextPublisher: Clifton Park, NY : Delmar Learning, 2012.Description: xxvii, 516 p. : col. ill. ; 26 cm..ISBN: 9781111307738 ; 1111307733Subject(s): Hospitality industry -- Management.
| Item type | Location | Location | Call number | Copy number | Barcode | Status | Date due |
|---|---|---|---|---|---|---|---|
General Book
|
ODI General Collection | ODI General Collection | TX911.3.M27 F67 2012 (Browse shelf) | 1 | 1000186009 | Available |
Includes index.
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