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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.

By: Ford, Robert C.
Contributor(s): Sturman, Michael C. | Heaton, Cherrill P.
Call number: TX911.3.M27 F67 2012 Material type: TextTextPublisher: Clifton Park, NY : Delmar Learning, 2012.Description: xxvii, 516 p. : col. ill. ; 26 cm..ISBN: 9781111307738 ; 1111307733Subject(s): Hospitality industry -- Management.
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Item type Location Location Call number Copy number Barcode Status Date due
10000 General Book General Book ODI General Collection
ODI General Collection TX911.3.M27 F67 2012 (Browse shelf) 1 1000186009 Available

Includes index.

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