Normal view MARC view ISBD view

Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.

By: Ford, Robert C.
Contributor(s): Sturman, Michael C. | Heaton, Cherrill P.
Call number: TX911.3.M27 F67 2012 Material type: TextTextPublisher: Clifton Park, NY : Delmar Learning, 2012Description: xxvii, 516 p. : col. ill. ; 26 cm.ISBN: 9781111307738 ; 1111307733Subject(s): Hospitality industry -- Management
Tags from this library: No tags from this library for this title. Log in to add tags.
    average rating: 0.0 (0 votes)
Item type Location Location Call number Copy number Barcode Status Date due
10000 General Book General Book ODI General Collection
ODI General Collection TX911.3.M27 F67 2012 (Browse shelf) 1 1000186009 Available

Includes index.

There are no comments for this item.

Log in to your account to post a comment.
    สถิติผู้เข้าชมเว็บไซต์ : Free Hit Counter