Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.
By: Ford, Robert C.
Contributor(s): Sturman, Michael C.
| Heaton, Cherrill P.
Call number: TX911.3.M27 F67 2012 Material type: 
Item type | Location | Location | Call number | Copy number | Barcode | Status | Date due |
---|---|---|---|---|---|---|---|
![]() |
ODI General Collection | ODI General Collection | TX911.3.M27 F67 2012 (Browse shelf) | 1 | 1000186009 | Available |
Includes index.
There are no comments for this item.