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Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers.

By: Summers, Donna C. S.
Call number: HD62.15 S85 2009 Material type: TextTextPublisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009Edition: 2nd ed.Description: xiv, 574 p. : ill. ; 24 cm.ISBN: 9780136087427 ; 0136087426Subject(s): Total quality management | Quality Control | Organizational effectiveness
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60000 General Book General Book NR General Collection
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Includes bibliographical references (p. 555-564) and index.

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