| 000 -LEADER |
|---|
| fixed length control field |
00856aam a2200229 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls000137274 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MTX |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
120208s2012 nyua 001 0 eng c |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781111307738 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1111307733 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201208300638 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201202281536 |
| Level of effort used to assign classification |
cat01 |
| -- |
201202081434 |
| -- |
acqjnat |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3.M27 |
| Item number |
F67 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ford, Robert C. |
| 9 (RLIN) |
212897 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Managing quality service in hospitality : |
| Remainder of title |
how organizations achieve excellence in the guest experience / |
| Statement of responsibility, etc. |
Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Clifton Park, NY : |
| Name of publisher, distributor, etc. |
Delmar Learning, |
| Date of publication, distribution, etc. |
2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvii, 516 p. : |
| Other physical details |
col. ill. ; |
| Dimensions |
26 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sturman, Michael C. |
| 9 (RLIN) |
212898 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heaton, Cherrill P. |
| 9 (RLIN) |
36884 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
General Book |
