Managing quality service in hospitality : (Record no. 123096)

000 -LEADER
fixed length control field 00856aam a2200229 a 4500
001 - CONTROL NUMBER
control field vtls000137274
003 - CONTROL NUMBER IDENTIFIER
control field MTX
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120208s2012 nyua 001 0 eng c
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781111307738
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1111307733
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201208300638
Level of effort used to assign nonsubject heading access points VLOAD
Level of effort used to assign subject headings 201202281536
Level of effort used to assign classification cat01
-- 201202081434
-- acqjnat
050 #0 - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX911.3.M27
Item number F67 2012
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Ford, Robert C.
9 (RLIN) 212897
245 10 - TITLE STATEMENT
Title Managing quality service in hospitality :
Remainder of title how organizations achieve excellence in the guest experience /
Statement of responsibility, etc. Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Clifton Park, NY :
Name of publisher, distributor, etc. Delmar Learning,
Date of publication, distribution, etc. 2012.
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 516 p. :
Other physical details col. ill. ;
Dimensions 26 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sturman, Michael C.
9 (RLIN) 212898
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Heaton, Cherrill P.
9 (RLIN) 36884
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type General Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Cost, normal purchase price Full call number Barcode Date last seen Copy number Price effective from Koha item type
      Available for Loans ODI General Collection ODI General Collection ODI General Collection 2018-07-23 2450.00 TX911.3.M27 F67 2012 1000186009 2018-07-23 1 2018-07-23 General Book
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